Hotel Features & Services

The Best Western Carlton Plaza offers you convenient amenities during your stay with us. With valet parking, an onsite fitness centre, complimentary Wi-Fi and dining within close proximity, we have everything you’re looking for in a Downtown Victoria hotel.


The Best Western Plus Carlton Plaza has parking available for $25 per night from May to September, and $15 per night from October to April. Complimentary valet parking is included. Simply pull up in front of the hotel, hand your keys to a member of our skilled and responsible valet team, and let us take care of parking for you!

Our staff members take significant precautions when occupying your vehicle. All of our valet staff are required to wear gloves and face masks, and will place a bottle of hand sanitizer inside of your vehicle for hand sanitization before and after operating the vehicle.


The Ruby serves up tasty signature dishes for breakfast, brunch and lunch, backed by rhythms from their extensive vinyl collection. Some of the best dining in Victoria, BC, The Ruby brings home-style cuisine to the plate with fine dining technique and a home-style vibe. For brunch, they serve up Breakfast Tacos, Duck Confit, Smoked Brisket, savoury and sweet waffles, and all the in-betweens for Victoria’s brunch crowds.


Our hotel fitness center will help curb your work out appetite. Feeling like working on your cardio? Our center comes equipped with a treadmill, rowing machine, bike machine, and elliptical for your work out. It also has a universal gym machine that can cater to all different muscle groups. Leg curls, arm curls, shoulder presses, you name it! You’ll be feeling the burn in no time. Take advantage of the complimentary sweat towels and water cooler.

Our fitness center now also features an original Peloton® bike! Join a wide variety of live, guided workouts for all exercise types and fitness levels led by top-tier Peloton® instructors. If you haven’t tried this globally popular fitness regime yet, take the opportunity during your stay!


We encourage you to take advantage of our staff member’s knowledge of sites and restaurants that Victoria has to offer. Our front desk agents are happy to help you when booking for hotel stays, whale watching, restaurant reservations, or any other day time adventure Victoria has to offer; from Wildplay to Adrenaline there’s something for everyone. As you pull up to the curbside loading area in front of the hotel you’ll find that our hotel offers a convenient valet service which offers unlimited in and out privileges.


  • Complimentary High Speed Wi-Fi
  • Fitness Centre
  • Valet Parking Available (Additional Fee)
  • Photocopy Machine
  • Fax Services Accessible at Front Desk
  • Express Check-Out
  • Guest laundry + Dry Cleaning
  • 24-Hour Front Desk
  • Smoke-Free Hotel
  • Business Center With Printer
  • Onsite ATM
  • Mail Services
  • Air-Conditioning
  • Cold weather hookups
  • Ice/Vending Machines
  • Storage Space